Frequently Asked Questions2019-12-18T19:31:42+00:00

Frequently Asked Questions

Learn more about our wine tours and wine club.

Wine Tours

How does it work when I book a tour with Insiders Wine Tours?2021-07-29T00:00:09+00:00

Once you book a tour with us you will receive a confirmation email for the date of your tour and included in that email is a link to a Google questionnaire. That questionnaire asks you a variety of questions that will assist us in planning the perfect day for you. Once you have completed and submitted the questionnaire we can begin work on your tour. We typically make sure that all reservations are booked at least 7 days in advance of the date of your tour, although we may often make the reservations further in advance than that (especially during the busy summer months). We will also communicate with you if we have any questions prior to scheduling your reservations. You are also welcome to email us with any additional questions or information prior to the date of your wine tour. Typically we will email a final schedule and other particulars to you approximately 3-7 days prior to the date of your wine tour, but often prior to that. On the day of your tour your wine guide will pick you up at the appointed time and drive you to all preschedule appointments. At the end of the tour your wine guide will return you to the place of pickup (unless other arrangements have been made in advance). We will have plenty of water for you to stay hydrated throughout the day and our guides are knowledgeable regarding the area and the wines in general and are happy to answer any questions you may have. In short, we take care of everything so you can sit back, relax, and enjoy the day!

What is your Cancellation Policy?2021-07-28T23:45:41+00:00

When you book a wine tour with Insiders Wine Tours we charge a $100 deposit that secures your spot on the calendar. We immediately begin work on your customized wine tour and make all necessary advance reservations for you. Due to this, if you cancel a tour 14 days or more prior to the date of the tour, a refund of 100% of the deposit will be given. If you cancel a tour between 14 and 7 days prior to the tour, a refund of 50% of the deposit will be given. If you cancel a tour within 7 days of the date of a tour, no refund will be given absent certain exigent circumstances, which shall be at the sole discretion of Insiders Wine Tours. If Insiders Wine Tours cancels a tour for any reason, you will receive a full refund of the deposit.

What forms of payment do you accept?2019-12-20T00:01:38+00:00

For deposits, we accept credit and debit cards. At the conclusion of the tour, you may pay the remaining balance due with a card or with cash.

Are gratuities included for our wine guide?2019-12-19T23:59:47+00:00

Gratuity is not included in the price of the tour and is left to the discretion of the guests. If you enjoy a tour, a gratuity of 20% is greatly appreciated.

Are tasting fees included?2019-12-19T23:57:38+00:00

Generally, the answer is no. Wineries will waive tasting fees with a minimum purchase or if you join their wine club. We can, however, provide you with a quote that includes all tasting fees if that is something that you are interested in. For large groups, it often makes sense to have the tasting fees included in your tour so that each member of the group does not have to pay tasting fees separately.

What time do the wine tours start and end?2019-12-19T23:52:13+00:00

We usually start tours at 10:30 or 11:00 am depending on which wineries we will be visiting first. And since most wineries close at 5:00 pm, we usually end tours sometime after that. It will, of course, depend on your pickup location and how many wineries you wish to visit.

If we purchase wine what is the best way to get it home?2019-12-19T23:52:13+00:00

If you live within the United States, most wineries can ship to your home, although there are some states that do not allow this. Alternatively, you can pack bottles in checked luggage or check an entire box of wine as one of your checked bags. Alaska Airlines even has a wine flies free program that can be used if you are flying Alaska. We can also work with you on having your wine shipped to you from a third-party shipping store.

Are tours cancelled due to rain or other weather conditions?2019-12-19T23:52:13+00:00

No, we run tours rain or shine! All wineries have indoor areas and/or covered areas so you will not be in the rain. In the unlikely event we have to cancel a tour due to a freeze or snow, all deposits will be refunded or you will be given the option of touring with us on another day.

What type of wine tours do you offer?2019-12-19T23:44:53+00:00

All our tours are private and fully customized. This means it is your group only, we never pair you with other people on a tour. Tours can be customized to your liking and we work with all our guests to come up with a suitable itinerary for the day.

What is your pick up area?2021-07-29T00:07:32+00:00

Our pick up area covers all Willamette Valley cities: Newberg, Dundee, Carlton, Amity, Dayton, McMinnville, Salem and Lafayette as well as all the surrounding areas. We can also pick up in all Portland suburbs, including Tigard, Sherwood, Tualatin, Wilsonville, Lake Oswego, Beaverton and Hillsboro (if we have available wine guides for those areas). If you are staying in downtown Portland we can work with you on getting to a suburb to begin the wine tour. If you have a question just contact us and we will be happy to work with you.

Which wineries do you visit?2019-12-12T18:08:09+00:00

These will vary each day based on whether there are any specific wineries you wish to visit and other factors. We generally work with smaller, boutique family wineries but we may also include an iconic Oregon producer if we feel the history, quality of wines, or tour experience would be a good match for the group. When you make your reservation we will ask you some questions that will assist us in planning the day and determining the best wineries for your group. With this information, we can completely customize an itinerary that fulfills as many of your desires as possible for the day.

 

Can we visit specific wineries?2019-12-12T18:08:18+00:00

Of course. We will do our best to accommodate any specific requests, provided that those wineries are open on your particular tour date. You can inform us of any specific requests once you book and we send you our pre-tour questionnaire.

What type of vehicles do you use?2019-12-12T18:08:26+00:00

We conduct our tours in a range of different sized vehicles depending on the size of your party, including luxury SUVs, small vans and larger vans. All our vehicles are clean, newer models that are free of any advertisements.

Is food included on the tour?2021-07-29T00:18:48+00:00

It depends. Since all our tours are customized to what the guests want it is up to you and what you want to do for lunch. We can provide a picnic lunch weather permitting if you wish. We can email you menu options once you have made a reservation. Rates will vary based on the food choices for the lunch. Other options include stopping at a winery that serves food, snacking throughout the day, stopping at a local restaurant, or bringing your own food. As with all our tours, the choice is yours!

How many wineries can we visit in a day?2021-07-29T00:21:59+00:00

We suggest visiting three to four wineries in a full day of touring, but it really depends. With smaller groups visiting four wineries is possible, but with larger groups (six or more people) we usually recommend only visiting three wineries. It really comes down to the group and how you wish your day to unfold. Some people enjoy a leisurely experience where they are spending a longer amount of time at each winery. Some people wish to visit more wineries and spend a shorter amount of time at each stop. Whatever your desire we work with you to craft a day that is tailored specifically to you and your group.

Wine Club

What are the Terms and Conditions of the Wine Club?2019-12-15T17:41:58+00:00
  • Members will be charged for their shipments on March 1st and September 1st every year. Shipments will then be sent on or about April 1st and October 1st. All shipments may be adjusted due to weather restrictions and/or other considerations.
  • All wines are sold in Oregon and title passes to the Member in Oregon. The Member is solely responsible for the shipment of wine. By becoming a Member of Insiders Wine Club, you authorize us to act on your behalf to engage a common carrier to deliver your club shipments to you.
  • Alcoholic beverages may only be sold and delivered to persons who are at least 21 years of age. By joining Insiders Wine Club, you represent that you are at least 21 years of age and the person to whom delivery will be made is at least 21 years of age. When your wine is delivered, the person receiving the delivery may be required to show identification to prove they are at least 21 years of age.
  • Shipments that are returned, refused or shipped to an old address will be re-shipped at the Member’s expense.
  • Members are solely responsible for calculating and paying any state sales taxes that may be required by the state in which the Member resides.
  • Any cancellations must be made before club shipments are charged in March and September. Any member may cancel by contacting us at 503-791-0005 or allen@insiderswinetours.com.
  • If a wine is faulty or damaged, please contact us within one week for a replacement. Simply not liking a wine is not grounds for replacement as the wine must be either faulty or physically damaged.
  • We reserve the right to refuse service to anyone.
  • These Terms and Conditions may change at any time.
What if wine arrives damaged?2019-12-14T18:54:23+00:00

We pack our shipments in special protective packaging so shipping damage is rare. If an accident does occur, please let us know within 72 hours of receiving your shipment and we will replace it or refund the cost.

How can I order additional wine?2019-12-14T18:52:57+00:00

If you like a wine in a club shipment you can order 6 or 12 bottles at a time through Insiders Wine Club or you can contact the wineries directly. If you do contact a winery directly, please do inform them that you first learned of the wine through Insiders Wine Club! To order additional wine through us, just email at allen@insiderswinetours.com or call us at 1-503-791-0005.

Do wine club shipments require a signature?2019-12-14T18:50:17+00:00

Yes. An adult signature is required to receive your order. Consider making your shipping address a business address or an address where an adult will be present during the day. If for any reason you need to change your shipping address, email us at allen@insiderswinetours.com.

Will you provide my information to other companies?2019-12-14T18:47:10+00:00

No. We will never share, disclose, rent or sell your personal information to other companies, with the exception of our shippers, which use your information solely for shipping your wine to you.

What if I no longer want to be a Member?2019-12-14T18:45:20+00:00

You may discontinue your membership at any time by contacting us via email at allen@insiderswinetours or by phone at 1-503-791-0005. We do ask that you give us a year to try the club before canceling.

What if I get a wine that I don’t like or just doesn’t taste right?2019-12-19T16:38:26+00:00

If a wine is faulty or damaged, please contact us within one week for a replacement. Simply not liking a wine is not grounds for replacement as the wine must be either faulty or physically damaged to be replaced.

What states can you ship to?2019-12-14T18:45:21+00:00

We can ship to all states except Utah and Kentucky.

How do you pick the wines in each shipment?2019-12-14T18:36:31+00:00

Allen (the Owner of Insiders Wine Tours) and his team give over 300 wine tours per year to visitors coming to the Willamette Valley. Allen is also a collector of wines and has been tasting and drinking Willamette Valley wines for over 25 years. With this background, Allen is always on the lookout for wines in the valley that we can share with our Members. Usually sourced from small-production wineries that hardly ever sell to out of state distributors, we seek out wines that we think our Members may never find where they live and wines that we are sure you will enjoy!

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